Unix Systems Group

1. Click on “Folders” in WebMail.
2. At the bottom of the screen, two columns of mailboxes will be listed under Unsubscribe/Subscribe.
3. Select all of the mailboxes in the right-hand column.
4. Click on the “Subscribe” button.
5. Click on “Refresh folder list” in the left-hand frame.

Once the page refreshes, you should see all of your mailboxes.

Mail sent after the failure occurred, but before the system was restarted (1AM on 12/24) was queued up and delivery was attempted after the restart. However, because of the staged-restore, many accounts (~7,000) were not fully working at this time — they were waiting on files to be restored from tape. Any mail sent to those 7,000 accounts was “bounced” back to the sender with a notice that delivery had failed. As more files were restored from tape and account problems were fixed, new mail was delivered successfully.

If you were expecting an Email during this period, you need to contact the sender and have them resend the message.

1. Open “INBOX-recover” in WebMail.
2. Click on “Show All” (If you have less than 50 messages in INBOX-recover, this option will not be available)
3. Click on “Select All“
4. Select INBOX from the drop-down menu just above the list of messages.
5. Click Move.

To delete the now empty INBOX-recover folder

1. Click on Folders.
2. Select INBOX-recover from the drop-down list under Delete Folder
3. Click Delete
4. Click on “Refresh folder list” in the left-hand frame.

• USF NetID
• Folders you are missing
• The last time you added a message to the folder (your best guess — it doesn’t need to be exact)

I’ve done everything I could think of to make sure that everyone’s mail is restored, but because of the way I’ve had to work around the slow file restores, a few (hopefully VERY few) accounts probably “fell through the cracks” and are missing some mail messages. Please let us know about it and we will contact you directly and manually restore your mailboxes.